Appointment Booking:

To book an appointment, please contact me directly or book online via my online booking system. All appointments are subject to availability and will be confirmed upon receipt of a booking request. For bridal hair services, please fill out a bridal quote form and I will contact you within 48 hours to confirm if I am available and get a quote written up for you. It is recommended to book in advance to secure your preferred date and time.

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Pricing and Payment:

The basic prices for each service are provided upon request and may vary based on the complexity and length of the treatment required. A detailed breakdown of the pricing will be given prior to confirming the appointment. Payment is due on or a few days before the appointment, I normally send out my invoices at the start of the week, I also have an eftpos machine I bring with me on the day which accepts cards, after pay and zip pay payments, I also accept cash although card is preferred. For bridal hair services, a deposit is required upon booking to secure the date. Details will be provided on your bridal quote/invoice. 

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Cancellation Policy:

A 50% non-refundable booking fee is required to secure your appointment. This booking fee reserves your appointment time and will be deducted from your final balance on the day of your service.

As my business operates with limited appointment availability while balancing life with my young son, I kindly ask that you provide a minimum of two (2) weeks' notice if you need to cancel or reschedule your appointment. This notice allows me enough time to offer your appointment to another client.

• Cancellations or reschedules made with at least 14 days' notice: Your booking fee may be transferred to a future appointment (one transfer only, subject to availability).

• Cancellations made with less than 14 days' notice: Your 50% booking fee will be forfeited.

• Same-day cancellations or failure to attend your appointment (no-show): You will be required to pay 100% of the scheduled appointment cost, as it is unlikely I will be able to fill the appointment at such short notice.

Thank you for understanding and respecting my time and small business. These policies help ensure I can continue providing a high-quality, personalised service to all of my clients.

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Wedding Cancellation Policy

A non-refundable deposit is required to secure your wedding date. Your booking is not confirmed until this booking fee has been received.

As wedding dates are reserved well in advance and I accept a limited number of weddings each year, I require a minimum of six (6) months' notice for any wedding cancellation. This allows me sufficient time to offer your reserved date to another bride, as most wedding bookings are made many months in advance.

• Cancellations made with six (6) months' notice or more: Your booking fee may be transferred to a new wedding date (subject to availability and at my discretion).

• Cancellations made with less than six (6) months' notice: Your deposit is non-refundable.

• If a wedding booking is cancelled within 30 days of the wedding date, the remaining balance may also be payable if I am unable to rebook the date.

Thank you for understanding that reserving your wedding date means I decline other enquiries for that day. These policies help protect the time and preparation that goes into every bridal booking.

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Travel Fee:

A standard travel fee of $100 applies to all mobile appointments. This fee covers the time and costs involved in travelling to your location, including fuel, vehicle wear and tear, tolls (where applicable), and the transportation of my professional equipment.

As a mobile hairdresser, I bring my entire salon setup to you. This includes all professional tools, products, styling equipment, and, for all colour services, a portable wash basin to ensure your appointment can be completed comfortably and to a professional salon standard.

The travel fee also reflects the additional time required to carefully pack, transport, set up, and pack down my complete mobile salon for each appointment. My goal is to provide the same high-quality experience you would receive in a salon, all from the comfort and convenience of your chosen location.

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Allergies and Precautions:

Please inform me of any known allergies or sensitivities to hair products or extensions before the appointment. I will take necessary precautions to ensure your safety and well-being during the services. However, I cannot be held responsible for any adverse reactions that may occur due to undisclosed allergies or medical conditions.

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Results and Guarantees:

While I strive to achieve the best possible results for each client, individual outcomes may vary based on hair type, condition, and lifestyle. I cannot guarantee specific results, but I assure you that I will use my expertise and skill to deliver high-quality hairdressing services.

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Hair Products and Equipment:

I use professional-grade hair products and equipment during all services. If you have any specific product preferences or concerns, please inform me in advance, and I will do my best to accommodate your requests.

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Client Responsibility:

It is the client's responsibility to provide accurate and honest information about their hair history, previous treatments, and any other relevant details that may impact the service. I reserve the right to refuse or modify services if the client's hair condition poses any risks.

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Confidentiality and Privacy:

I respect your privacy and will keep all personal information and hair-related details confidential. Your information will not be shared with third parties without your consent.

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Hair Extensions Policy:

As part of my mobile hairdressing services, I offer hair extensions to enhance the length and volume of your hair. Please note that hair extensions are a specialty service and require maintenance every 6-8 weeks. Before the installation of hair extensions, a consultation will be conducted to discuss your hair goals, extension options, and aftercare instructions.

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Refund Policy for Hair Extensions:

A 50% non-refundable deposit is required before your hair extensions are ordered.

Once your deposit has been received, your extensions are custom ordered specifically for you. Due to the nature of human hair extensions and hygiene regulations, custom-ordered hair cannot be returned to the supplier. For this reason, deposits are strictly non-refundable once your order has been placed.

If you decide not to proceed with your hair extension installation after your hair has been ordered, you have the following options:

• Reschedule your appointment to a later date, with your deposit remaining on your order. The remaining balance will be payable at your new appointment.

• Pay the remaining balance and collect your hair extensions if you no longer wish to have them professionally installed.

By paying your deposit, you acknowledge and agree to these terms.

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Quality Assurance:

Rest assured that I use only high-quality hair extensions sourced from reputable suppliers to ensure the best results for my clients. If you have any concerns about the colour or quality of the hair extensions, please communicate them during the initial consultation, and I will do my utmost to address any issues before proceeding with the service.

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Maintenance and Care:

Proper care and maintenance are crucial to prolong the lifespan and appearance of your hair extensions. I will provide you with detailed aftercare instructions to ensure that you can enjoy your extensions for as long as possible. Please follow these guidelines diligently to protect your investment and maintain the beauty of your hair extensions.

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Extension Removal and Adjustments:

If, for any reason, you are dissatisfied with the hair extensions or experience any issues with them, please contact me immediately. I offer extension removal and adjustment services if needed, and I will work with you to find a suitable solution that meets your expectations. Extension removal is free if it is required under 1 week of installation, after that a small fee will apply. 

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Allergic Reactions:

While rare, some individuals may experience allergic reactions to hair extension materials or adhesives. If you notice any unusual discomfort or irritation after the installation, please contact me immediately, and I will take appropriate measures to address the situation promptly.

By proceeding with the hair extensions service, you acknowledge and agree to the terms outlined above regarding refunds and alterations once the extensions have been colored, cut, and/or installed.

If you have any questions or require further clarification about our hair extensions policy, feel free to discuss them during the consultation or contact me at any time.

 

Thank you for choosing my hairdressing services, I look forward to creating beautiful and fabulous hair experiences for you!

 

Rikki Loveday

rikki@lovedaylocs.com